Invoices & payment

This article is about the invoices OpsMerge sends to you. For the invoices your MSP sends to your clients, see Billing & invoices under PSA.

OpsMerge bills you via Stripe. Everything below happens in Settings → Billing.

The billing cycle

• Monthly cycle by default. Your billing day is the day-of-month you signed up.
• Annual cycle is available on request (about 15% discount, paid up front).
• The invoice for the upcoming month is generated and charged at the start of the cycle. So if your billing day is the 7th, you get an invoice on the 7th covering the 7th of this month through the 6th of next.

Finding invoices

Settings → Billing → Invoices.

You see every invoice OpsMerge has issued to your tenant, with status (paid / open / void), amount, and a PDF download link. The PDF is signed by Stripe and acceptable as a tax document.

The list goes back to your first invoice. There's no "archive after 12 months" — past invoices stay available indefinitely.

What's on an invoice

• The plan line. Your current plan (Ease In or Crack On) with the monthly rate.
• Asset pack lines if you have any active.
• Overage if you exceeded your included assets in the previous cycle.
• One-off charges (e.g. early-access setup help, custom integration work — rare, only if you've explicitly requested it).
• Taxes as appropriate to your VAT status and country.
• Stripe processing detail — payment method last 4, date of charge, Stripe reference.

The overage line includes a breakdown: which clients contributed the most asset-count over the included quota. Useful if a single client's growth has driven you over.

Payment methods

Stripe accepts:

• Credit and debit cards (Visa, Mastercard, Amex).
• UK direct debit (BACS).
• SEPA direct debit (EU).
• Some currencies support bank-transfer-with-reference; ask if relevant.

To add or change a payment method: Settings → Billing → Payment methods → + Add method. You can have multiple on file and pick one as default.

Updating billing details

Settings → Billing → Details.

What you set here flows onto your OpsMerge invoices:

• Legal company name.
• Billing address.
• VAT number (UK or EU).
• A billing contact email (separate from your main account email — receives invoice copies).

Changes apply to the next invoice. Issued invoices aren't retroactively re-stamped. If you need a past invoice reissued with corrected details, contact billing — we can void and reissue.

Card declines and dunning

Stripe handles retries automatically with smart-retry logic — three attempts over about a week, on dates Stripe's data suggests are likely to succeed.

You get an email at:

• The first decline.
• Each retry attempt (success or further decline).
• Final failure (after all retries are exhausted).

If all retries fail, your tenant moves into a 14-day grace period — you can still log in and use OpsMerge but can't add new agents or new clients. The dashboard shows a banner. After grace, the tenant is suspended for another 14 days — read-only, can sign in but not change anything. After that, full suspension — no sign-in.

At no point do we delete your data without final warning. Even after full suspension, your data is held for 30 days while we email you about the situation. Resolve the payment issue and the tenant comes back to life immediately, with no data loss.

Cancelling a subscription

Settings → Billing → Cancel.

You'll be walked through:

1. A free-text "tell us why" field (please be honest — we read it).
2. A data export option — we generate a full JSON+CSV bundle of your tenant's data so you can take it with you.
3. Confirmation that you understand the cancellation effective date (end of current cycle, no further charges).

Until cycle-end, OpsMerge keeps working normally. After cycle-end, the tenant is suspended (read-only for 30 days, then deleted).

Changing plan

Settings → Billing → Change plan.

• Upgrading (Ease In → Crack On) is immediate. Stripe prorates and charges the difference for the current cycle.
• Downgrading (Crack On → Ease In) takes effect at the end of the current cycle. You keep Crack On's larger quota until then.
• Switching between monthly and annual is at next-renewal — we can do mid-cycle on request.

No phone call required for any of these.

Buying or cancelling asset packs

See Asset packs.

Common questions

Can I get a copy of the invoice sent to a different email? Set a billing contact email in Settings → Billing → Details. That address gets a copy of every invoice, separate from your main account email.

Can I pay in a different currency? Stripe handles the FX. We bill in GBP by default; if you set a different country on signup, Stripe may quote the equivalent in your local currency. Once set, switching currencies mid-subscription is fiddly — contact billing and we'll work it out.

My invoice shows "VAT 0%" but I'm UK-based — why? You haven't entered a VAT number in your billing details. OpsMerge can charge UK VAT for UK customers without a VAT number (B2C). If you're a UK business and want a VAT-itemised invoice, set your VAT number in the billing details, and the next invoice will be issued accordingly.

Refund? Possible but rare — we don't do "money-back guarantees" but if something has gone genuinely wrong on our end, we'll talk. Contact billing with the invoice ID and what happened.

Next

• Plans
• Asset packs
• Founder programme