Assets list & search

The Assets page lists every managed endpoint in your tenant: agents on Windows, macOS and Linux, plus mobile devices enrolled through MDM. This article covers what the list shows, how to search it, and how the global search bar (the box at the top of every page) finds assets and tickets.

Hardware identity

Each agent reports its hardware identity as part of the regular inventory check-in:

• Make: the system manufacturer (for example Dell Inc., LENOVO, Apple).
• Model: the system model (Latitude 5520, ThinkPad T14 Gen 3, MacBookPro18,3).
• Serial: the chassis or system serial number, the one printed on the label and used for warranty lookups.

Mobile devices report the same three fields through MDM.

These appear as columns on the Assets list and on the asset detail page. An endpoint that has not checked in since its agent was updated to a version that reports hardware identity shows a dash until it next reports, which happens on the normal inventory cycle without any action on your part.

Searching the Assets list

The search box on the Assets page matches, case-insensitively, against:

• hostname and display name
• agent ID
• logged-in user
• make, model and serial number

Typing a serial number such as 2QXV014 narrows the list to that one machine. Typing a model such as Latitude shows every Latitude in the fleet, which combines usefully with the client, site and status filters for refresh planning or warranty work. Characters that are wildcards in some search tools (%, _) are treated literally here, so a serial or username containing an underscore matches exactly.

Choosing columns

Use the column picker (the icon at the right of the table header) to show, hide and reorder columns. Make and Model are shown by default; Serial is available but hidden by default to keep the table narrow, and is searchable whether or not it is shown. Column choices persist per browser.

All three hardware columns are sortable.

Global search

The search bar at the top of every page (keyboard shortcut Ctrl+K, or Cmd+K on a Mac) searches the whole tenant at once and groups results by type. For assets and tickets it matches on:

Type	Matches on	Result line shows
Assets	hostname, display name, agent ID, serial number, model, logged-in user	make, model, serial and operating system
Network devices	hostname, sysName, IP address, serial number	device type, make/model, serial
Tickets	subject, ticket number, requester's name or email	ticket number, client, requester

An exact serial number or ticket number hit sorts to the top of its section. Each section shows up to five results; See all opens the module's list page with the same search applied.

Global search matches on identity fields only. To search inside ticket descriptions and replies, use the search box on the Tickets page, which also covers comment bodies.

Permissions

Search never widens what a user can see. Each section of the global search appears only if the user's role holds the same permission that gates that module's list page, and results are scoped to the tenant. A technician who cannot open the Tickets page will not see tickets in search results either.

Memory inventory

The device page's System Information panel shows what memory is fitted, not just how much: the number of physical slots, and for each populated slot its size, type and speed (for example DDR4-3200), manufacturer and part number. That is enough to order the right upgrade without a site visit or a remote session.

Virtual machines are labelled as such with the hypervisor where it can be told (Hyper-V, VMware, KVM, VirtualBox, Xen, Parallels). Slot counts are not shown for guests because the hypervisor decides what a guest sees; the figure shown is the memory assigned to it.

Requires agent 0.11.0 or later. Older agents show the total only.